SEVIX continuously improves our SMS authentication to enhance user experience.
If you cannot enable SMS Authentication, please take the following steps:
Step 1: Check that the mobile number registered to your SEVIX account is correct.
To check your registered mobile number, go to 'Profile' by clicking the 'Person icon on the upper right corner > Profile'. Make sure the mobile number there is correct.
Step 2: Clear your SMS inbox to make space for other SMS messages.
Step 3: Ensure your mobile phone’s network signal is of acceptable and reliable quality.
Step 4: Disable anti-virus, firewall, and/or call blocker apps on your mobile phone if they are unknowingly blocking out SEVIX messages in the background.
Step 5: Check the spam message folder on your mobile phone.
Step 6: Restart your phone.
Step 7: Send a request via Customer Support and indicate your SEVIX ID.
If you have any questions, please feel free to contact our Customer Support.
SEVIX Official
◎ Support: support@sevixhub.com
◎ Biz/Partnership: business@sevixhub.com
◎ Telegram: https://t.me/sevix_officia1
◎ X: https://x.com/hub_officia1