Why Can’t I Receive Emails from SEVIX?
If you can’t receive emails sent from SEVIX, please follow the instructions below to check your email’s settings:
1. Check that you’re logged in to the email address registered to your SEVIX account
2. Check that the email address registered to your SEVIX account is correct.
To check your registered email address, go to 'Profile' by clicking the 'Person icon on the upper right corner > Profile'. Make sure the email address there is correct.
3. Check Your email’s spam folder
It’s possible that SEVIX emails have been pushed into your spam folder. To make sure no necessary emails are missing, you can mark them as “safe” by whitelisting.
4. Check that your email box isn’t full
5. Check that your email client or service provider is working normally
We recommend checking the email server settings to ensure that there isn't any security conflict caused by your firewall or antivirus software.
Emails that have been registered in uncommon domains can be limited. Therefore, we highly recommend using email addresses from common domains (Gmail and Outlook) to register to SEVIX.
SEVIX Official
◎ Support: support@sevixhub.com
◎ Biz/Partnership: business@sevixhub.com
◎ Telegram: https://t.me/sevix_officia1
◎ X: https://x.com/hub_officia1