How to check my identity verification (KYC) result?
Once your identity verification (KYC) is completed, you can check the status of your identity verification on the ‘Person icon on the upper right corner > Security’.
If you are failed to complete the verification, you need to submit a support ticket by clicking this link.
Also, SEVIX will send the result via a notification email. You can check the reason for rejection from your SEVIX account registered mailbox.
!! However, we strongly recommend you to submit a ticket for the quick verification.
What are common reasons for identity verification (KYC) rejection?
| Type of Issue | Rejected Reason | Case / Description | Solution |
| Document | Invalid ID |
[Case 1] The system has detected that your full name/date of birth on the profile is incorrect, missing or unreadable. |
[Solution 1] Your full name, date of birth, and validity date need to be shown clearly and readable. |
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[Case 2] The uploaded document does not contain your face photo or the photo of your face is not clear. |
[Solution 2] Your facial features need to be clearly displayed. |
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| Invalid Document Photo |
[Case 1] The quality of uploaded documents may be blurred, cropped or you have masked your identity information. |
[Solution 1] Your Full name, Date of Birth, and Validity date need to be readable and make sure that all the corners of the document are shown clearly. |
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[Case 2] Uploaded irrelevant photos of identity documents |
[Solution 2] Please re-upload other acceptable identity documents such as your passport, national ID card, or driving license. |
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| Screenshot / Not Original Document |
[Case 1] The system detects a screenshot/scan copy/ printed document instead of the original document |
[Solution 1] Make sure the photo you uploaded has not been edited with image processing softwares (Photoshop, etc) and it is not a screenshot. |
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[Case 2] The system detects black and white photos of documents. |
[Solution 2] Please upload a colored document/photo. |
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| Damaged Document |
[Case 1] The quality of the uploaded document is poor or damaged. |
[Solution 1] Make sure that the entire document is visible or readable; not damaged and there is no glare on the photo. |
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| Expired Document |
[Case 1] The uploaded identity document is expired. |
[Solution 1] Make sure that the identity document is still within the validity date and not expired. |
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| Unrecognized Language |
[Case 1] The document is uploaded in unsupported languages such as Arabic, Sinhala, Burmese, etc. |
[Solution 1] Please upload another document with Latin characters or your international passport. |
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| Face Recognition | Face Unmatched |
[Case 1] The system detects that documents in the profile belong to another person whereby your face does not match the photo as proof of identity. |
[Solution 1] Make sure the facial features match with the document uploaded and the facial features must be clearly visible. Make sure that your document consists of a clear photo of your face. |
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[Case 2] The system failed to proceed with your face recognition between your face and the photo as proof of identity. |
[Solution 2] Make sure only one person is in the frame for face recognition. |
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| Invalid Selfie |
[Case 1] Poor quality of selfie detected by the system. |
[Solution 1] Retry the face recognition and avoid shaking or in a dark environment. |
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[Case 2] The system failed to proceed with your face scanning. |
[Solution 2] Make sure you follow the correct instruction of face recognition: - Centering your face in front of the camera. - Slowly turning your head around the circle within the frame. |
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Violation of Terms of Service |
Multiple Accounts |
[Case 1] The system detects other verified SEVIX accounts with the same ID information. |
[Solution 1] SEVIX only allows one account to process verification for each person. Keep the account that has been verified successfully previously. If changes are necessary, please contact the KYC Customer Support Center. |
| Under 18 Years Old |
[Case 1] The system detects you do not meet the age requirements. |
[Solution 1] Under the 18 years old are not allowed to perform trade or use the SEVIX platform. |
How to re-submit my identity verification (KYC)?
Before your next attempt, please carefully read our requirements on ‘How to Complete Identity Verification?’ and prepare the relevant documents. Get your device and camera ready, and make sure you are in a bright environment. When you are all set, click on ‘Resubmit’ button to re-submit your identity verification (KYC).
If you encounter any issues during the process, please contact the KYC Customer Support Center.
Important note:
- There may be instances where more information is required, you need to submit additional documents such as SOF (Source of Funds) according to KYC policy.
- If you do not receive the email, please check your junk/spam folder if the email has unintentionally landed there.
SEVIX Official
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